Payment Notice

PAYMENT METHODS & PAYMENT NOTICE

At CUNFON, we offer several secure and convenient payment options to make your shopping experience as smooth as possible.

1. Accepted Payment Methods

We currently accept the following payment methods through our secure checkout:

Credit & Debit Cards

Accepted credit and debit cards: Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover and Cartes Bancaires

Digital Wallets

Apple Pay and Google Pay

Buy Now, Pay Later

Klarna and Afterpay

Klarna and Afterpay are available through our Airwallex payment integration, subject to eligibility, approval, and availability at checkout.

Available payment methods may vary depending on your location, device, browser, and order details. Only payment options displayed at checkout can be used.

PayPal is temporarily unavailable. We apologize for any inconvenience.

2. Important Currency Notice for Canadian Customers

All payments on our website are processed in USD (US Dollars). We currently do not accept CAD (Canadian Dollars) as a payment currency.

Canadian customers can still use eligible credit or debit cards to complete their purchases. However, please keep the following in mind:

  • Your order will be charged in USD, not CAD.
  • Your card issuer will convert the USD transaction into CAD using its applicable exchange rate.
  • If an estimated CAD conversion is displayed while browsing, the final amount charged may differ from that estimate.
  • Your bank or card issuer may charge an additional foreign transaction or currency conversion fee, depending on your card's terms and conditions.

Please review the final USD order total at checkout before completing your purchase.

To avoid unexpected charges, we recommend checking with your card issuer about its exchange rates and foreign transaction fees before placing your order.

3. What to Do If Your Payment Fails

If your credit or debit card payment is declined, or you encounter an error during checkout, it may be related to your card issuer, payment verification, browser settings, network connection, or our payment security checks.

Solution 1: Check Your Card Information

  • Make sure your card number, expiration date, and CVV are entered correctly.
  • Confirm that your billing address and ZIP/postal code match your bank records.
  • Check that your card has sufficient available funds or credit.
  • Make sure your card is enabled for online and, if applicable, international transactions.

Solution 2: Complete Your Bank's Security Verification

  • Complete the verification through your bank if prompted for 3D Secure (3DS).
  • Do not close the verification window before returning to checkout.
  • If verification fails, contact your card issuer to confirm whether the transaction was blocked.

Solution 3: Try Another Payment Method

  • Use a different Visa, Mastercard, or other supported card.
  • Try Apple Pay or Google Pay, if available on your device.
  • Try Klarna or Afterpay, subject to eligibility and availability at checkout.

Solution 4: Try a Different Browser or Device

  • Switch to another browser, such as Chrome, Safari, or Edge.
  • Try an incognito or private browsing window.
  • Clear your browser's cache and cookies.
  • Temporarily disable ad blockers or browser extensions.
  • Try another device, such as switching from a mobile phone to a computer.

Solution 5: Check Your Internet Connection

  • Switch between Wi-Fi and mobile data.
  • Use a stable, private internet connection instead of public Wi-Fi.
  • Temporarily disable VPNs or proxy connections.
  • Refresh the checkout page and attempt payment again.

Solution 6: Contact Your Bank or Card Issuer

  • Call the customer service number on the back of your card.
  • Ask whether the transaction was declined or blocked.
  • Confirm that online purchases and the relevant transaction are authorized.
  • Once the issue is resolved, try placing your order again.

Please avoid repeatedly submitting payments if your bank has already declined the transaction.

4. Still Having Trouble? Contact Us!

If you have tried the solutions above and still cannot complete your payment, our team is happy to help.

Email: ray@cunfon.com

To help us investigate your issue faster, please include:

  • Your name and email address.
  • The product or products you are trying to purchase.
  • The payment method you attempted to use.
  • A screenshot of the payment error, if available.
  • The approximate date and time of the failed transaction.

Our team will review your situation and help you find an available way to complete your purchase.

Security Reminder: Please never send us your full credit card number, CVV, card password, or one-time verification codes by email.

Thank you for choosing CUNFON. We appreciate your patience and understanding!