Warranty Policy
We offer two types of warranty coverage for our products: Standard Warranty and Extended Warranty. All warranties provide comprehensive protection against manufacturer defects. Please see the details below:
1. Standard Warranty (Free & Included)
Every product comes with our robust Standard Warranty at no extra cost, reflecting our confidence in the quality and durability of our items.
| Covered Components | Warranty Duration |
|---|---|
| All Components (including Battery, Bluetooth, Controller, and Other Accessories) | 12 months (1 year) from the date of purchase |
2. Extended Warranty (Paid Upgrade)
For enhanced, long-term peace of mind, you can purchase an Extended Warranty. This plan doubles your total coverage period, offering continued protection for your investment.
| Product Model | Upgrade Price | Total Warranty Period (Standard + Extended) |
|---|---|---|
| RS300 | $50.00 | 24 months (2 years) |
| RS500 | $50.00 | 24 months (2 years) |
| RZ800 | $80.00 | 24 months (2 years) |
| RZ1000 | $100.00 | 24 months (2 years) |
Warranty Terms & Conditions:
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The Extended Warranty must be purchased at the same time as the product or within 30 days of the original purchase date.
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This warranty covers repairs or replacements for defects in materials or workmanship under normal use and service, as determined by our technicians.
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This warranty is valid only for the original purchaser and is not transferable. Proof of purchase is required for all warranty service.
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The warranty does not cover damage resulting from accident, misuse, abuse, neglect, unauthorized modifications or repairs, commercial use, or normal wear and tear.
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To obtain warranty service, please contact our Customer Service team with your order details. We will provide instructions for return or repair. Shipping costs for warranty returns may apply.
For any questions regarding your warranty or to initiate a claim, please contact our dedicated customer service team. We are committed to ensuring your complete satisfaction.