SHIPPING METHODS

Where We Ship

We currently ship to the contiguous United States (48 states and Washington, D.C.) and eligible addresses in Canada.

Please note that we do not ship to Alaska, Hawaii, Puerto Rico, Guam, other non-mainland U.S. territories, or P.O. Boxes.

Shopping from Europe?

For customers in Europe, please visit our dedicated European store at mall.cunfon.eu to explore our products, pricing, and available shipping options.

Free Shipping

Enjoy FREE Standard Shipping on Eligible U.S. & Canadian Orders!

We offer free standard shipping on all eligible regular purchase orders, including electric scooters, electric off-road motorcycles, and accessories, with no minimum purchase required.

Free shipping applies to addresses within our standard delivery areas. Certain remote Canadian locations may require special shipping arrangements or additional shipping charges.

Please note: Our free shipping policy applies to regular product purchases only and does not automatically cover after-sales or warranty-related shipments. Please refer to the After-Sales Shipping section below for details.

Remote Area Shipping Notice

Some remote or hard-to-reach areas in Canada may have limited or unavailable delivery services due to carrier restrictions.

Shipping availability is based on your delivery address and the shipping options displayed at checkout, subject to carrier service availability.

If no shipping option is available for your address, please contact our customer service team before placing your order.

We will review your location and check the available delivery options. Depending on carrier availability and shipping costs:

• We may be unable to deliver to certain remote locations.

• We may offer shipping to eligible remote areas for an additional fee.

Any additional shipping charges will be communicated to you in advance and will only apply with your approval.

If an order has already been placed and delivery cannot be arranged under the original shipping terms, we will contact you to discuss the available options.

Order Processing

Orders are typically processed within 1–2 business days after your order is accepted.

Order processing times are separate from the estimated shipping transit times listed below.

Shipping Methods & Delivery Times

Electric Scooters & Electric Off-Road Motorcycles

• Shipped from our local warehouses in the U.S. or Canada.

• Delivery usually takes 2–7 business days after shipment.

Accessories

• Most accessories are shipped directly from China.

• Delivery usually takes 5–10 business days after shipment.

• Please allow extra time during holidays or peak seasons, as delays may occur.

Please note that orders containing multiple items may arrive in separate shipments.

After-Sales Shipping

Free shipping for regular purchases does not automatically apply to after-sales orders or warranty-related shipments.

For after-sales requests, including replacement parts, warranty claims, repairs, returns, or exchanges, please contact our after-sales customer support team before arranging any shipment.

Shipping arrangements and any applicable fees will be determined based on the specific circumstances, our warranty and return policies, and applicable consumer protection laws.

Our after-sales team will review your request and confirm the available shipping options and any applicable charges before proceeding.

Order Tracking

Once your order has been shipped, you will receive an automated shipping confirmation email with tracking information.

You can use the tracking number provided to monitor your shipment's progress.

If your order is shipped in multiple packages, you may receive separate tracking information for each shipment.

General Notes

We make every effort to process and deliver your order within the estimated timeframes listed above. However, delivery times may vary due to weather conditions, carrier delays, holidays, customs processing, or other unforeseen circumstances.

For remote Canadian addresses, delivery availability and estimated transit times may differ from our standard shipping arrangements.

If you have any questions about shipping, delivery availability, or tracking information, please feel free to contact our customer service team.

For warranty claims, replacement parts, returns, exchanges, or other after-sales issues, please contact our after-sales support team for confirmation before arranging shipment.